Managing Stress in the OMS Environment With Confidence
Continuing Education | On-Demand
Status: Registration is Open ~
A Separate and unique email address is REQUIRED for each registrant! Once your registration is received, you will be manually added to the course, and an email will be sent to you with instructions to login and access the pre-recorded webinar.
Brought to you by: 
Developed by:
Patti L. Ellis, BSN, RN, CPHRM, FASHRM - Patient Safety Risk Manager, Region 3, Department of Patient Safety and Risk Management
Nichole M. Pieters, MS, RN, CEN, CPHQ, CPPS, CPHRM, Patient Safety Risk Manager, Region 3, Department of Patient Safety and Risk Management
Robert Morton, MAS, CPPS, CPHRM, ARM - Assistant Vice President, Region 3, Department of Patient Safety and Risk Management
Topic: "Managing Stress in the OMS Environment With Confidence"
CE Units: 1 ~ This course meets the Dental Board of California's requirements for 1 unit of continuing education.
Overview: This one-hour on-demand voice-over presentation is packed with helpful information, case examples, and resources addressing stressful situations in the OMS environment. It offers risk mitigation strategies to effectively handle difficult patient situations and staff issues. It covers conflict resolution techniques and offers brief guidance on active shooter preparation in the healthcare environment. Finally, this presentation addresses the challenging topic of burnout with evidence-based ways to promote workplace well-being.
To obtain credit and a certificate of completion, learners must score 70% or higher on a post-test and complete a program evaluation.
Objectives: At the conclusion of this activity, learners will be able to:
- Implement strategies to address contributing factors that can lead to disruptive patient behavior and impact safe patient care
- Implement risk management strategies for effective conflict resolution
- Implement constructive strategies with your team that will reduce burnout and boost healthcare worker well-being
